Since installing SmartWare 1.3.0.16 on my Win 7 notebook I have been having sudden restarts. About 1 each day. When I check my Reliabilty History Monitor, it tells me SmartWare is constanly restarting/crashing, and is the cause of these restarts.
Will contact customer support in the AM and will follow up.
Contacted WD today and quickly got through to a very helpful agent. We did a fresh install of the Smartware software and drivers. Went over his list of conflicting programs. I had none. System and Smartware are stable so far. All in all a good XP.
Smartware is still crashing several times a day. Had one unexpected system restart since last post. Notice McAfee crashes around same time Smartware crashes.
Exactly what happened today…
WD File Management Engine crashes 12:58 AM
McAfee crashes 15:17 PM
Windows improperly shuts down and computer restarts. 17:17 PM
WD File Management Engine shuts down several more times.
Have removed McAfee and am using Telus security now. Did a fresh install of Smartware .16 making sure AV is off.
Within a couple hrs of installing Telus security software, it picked up a trojan…I wonder about McAfee. Brand new Dell 1645. Crappy. Will again monitor and report any findings.
Have had same problem, blue screen of death and crashing. Repeatbly when I am coming out of hibernation. I have new Toshiba laptop, Win 7, Belkin 7 port hub with drive attached. Tried uninstall and reinstall 2 times and still having same issue. Have uninstalled Smartware until next version is out and will try it again…
Should be noted…There are 2 Dell NBs running exactly same software in house. The older dell 1525 is running without issue. The Dell 1645 is having the trouble.