Smartware 1.3.0.16 and WIN 7 constantly crash and restart my notebook


#1

Since installing SmartWare 1.3.0.16 on my Win 7 notebook I have been having sudden restarts. About 1 each day. When I check my Reliabilty History Monitor, it tells me SmartWare is constanly restarting/crashing, and is the cause of these restarts.

Will contact customer support in the AM and will follow up.


#2

Contacted WD today and quickly got through to a very helpful agent. We did a fresh install of the Smartware software and drivers. Went over his list of conflicting programs. I had none. System and Smartware are stable so far. All in all a good XP.


#3

Smartware is still crashing several times a day. Had one unexpected system restart since last post. Notice McAfee crashes around same time Smartware crashes.

Exactly what happened today…

WD File Management Engine crashes 12:58 AM

McAfee crashes 15:17 PM

Windows improperly shuts down and computer restarts. 17:17 PM

WD File Management Engine shuts down several more times.

Have removed McAfee and am using Telus security now. Did a fresh install of Smartware .16 making sure AV is off.

Will monitor and follow up later.


#4

Within a couple hrs of installing Telus security software, it picked up a trojan…I wonder about McAfee. Brand new Dell 1645. Crappy. Will again monitor and report any findings.


#5

Have had same problem, blue screen of death and crashing.  Repeatbly when I am coming out of hibernation.  I have new Toshiba laptop, Win 7, Belkin 7 port hub with drive attached.   Tried uninstall and reinstall 2 times and still having same issue.   Have uninstalled Smartware until next version is out and will try it again…


#6

2 more SmartWare "WD File Management Engine’ shut downs today.

Have uninstalled new SmartWare version 1.3.0.16 and am reverting to 1.2.0.20. Seemed to have no trouble with older version.


#7

Should be noted…There are 2 Dell NBs running exactly same software in house. The older dell 1525 is running without issue. The Dell 1645 is having the trouble.


#8

OK that’s it for SmartWare of any version. Continually crashing. Will revert to Win 7 Backup.