Slow Transfer Speed over USB

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My Cloud 4 GB
Airport Extreme

Copying files from a USB 3 drive connected to My Cloud USB port to My Cloud drive is extremely slow, about 30 Megabytes per second.

Try the WD desktop app instead to do the copying

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WD desktop application results the same.

WD myCloud 4T trying to transfer over usb 3.0

Add me to the list, and it would be really nice if someone from WD responded.

EX4 16TB

Plugged in Seagate 4TB USB 3.0

Transferring just under 4TB to EX4, it’s been running for over a week non-stop and isn’t even close to completing the transfer.  Using an iMac 2013 i7 to transfer the files, I don’t believe this makes a difference though.

I have the same issue, anyway to solve this?

I have connected a WD Elements 1TB but the transfer is extremely slow, if it’s not solved I will return the My Cloud.

Hi,

Same problem. Using a ftp software like Filezilla allows better transfer rates than a copy from Windows, but still this HDD is a mess as it does not allow fast direct transfers between the MyCloud and an external USB3 drive.

I’D REALLY LIKE SOMEONE FROM WD TO AT LEAST POST SOMETHING HERE !

Just to let us know at least that this problem is taken into account.

Please provide an update either to speed up the direct USB3 transfer rate, or why not, a way to plug the HDD on a computer using the USB3 so at least we could do some mass transfers at a highest rate.

Btw, I hardly advise my friends to do not buy this kind of HDD from WD. And if no solution soon, will post a negative comment on my supplier’s site to prevent people from bying it :smiley:

cal78 wrote:

Hi,

 

Same problem. Using a ftp software like Filezilla allows better transfer rates than a copy from Windows, but still this HDD is a mess as it does not allow fast direct transfers between the MyCloud and an external USB3 drive.

 

I’D REALLY LIKE SOMEONE FROM WD TO AT LEAST POST SOMETHING HERE !

 

Just to let us know at least that this problem is taken into account.

 

Please provide an update either to speed up the direct USB3 transfer rate, or why not, a way to plug the HDD on a computer using the USB3 so at least we could do some mass transfers at a highest rate.

 

Btw, I hardly advise my friends to do not buy this kind of HDD from WD. And if no solution soon, will post a negative comment on my supplier’s site to prevent people from bying it :smiley:

Please be advice that although WD Staff members sometimes reply to get users on the right direction, the forum is mainly for user to user interaction.

If you need a direct response from WD on this issue we recommend to contact our support department directly. 

To Contact WD for Technical Support:
http://support.wdc.com/contact/index.asp?lang=en

This is a joke! Safepoint through USB 3 is useless.

Any luck someone?

MyCloud4TB (Firmware v03.04.01-219)

2 Likes

Thanks for the link to support, as I’ve just seen your reply. Since my message, I received an email from WD’s ceo, so it seems that the problem has been seriously taken into account.

Beside this, if I posted on the forum was to give one of my tip, use a ftp client instead of os copy programs.

Thanks

cal78 wrote:

 I received an email from WD’s ceo, so it seems that the problem has been seriously taken into account.

I have some doubts :wink:

Same problem here with 3TB MyCloud. Copying from USB HDD plugged into MyCloud goes at 300kbps. Can’t be true.

2 Likes

cal78 wrote:

Since my message, I received an email from WD’s ceo, so it seems that the problem has been seriously taken into account.

I think you are referring to the email about the WD relay outage for a week and half. Yes, that email was sent to every customer who registered a My Cloud device (My Cloud regular, EX2 and EX4). That email had nothing to do with this slow file transfer issue you are trying to resolve.

I am afraid my friend that the slow file transfer issue can’t be alleviated much (unless you are using wi-fi and not wired connection, in which case you should see a jump when using awired connection). This has to do with the fact that My Cloud regular is not a very powerful device. It’s meant to be a simple solution but has very low powered hardware. To get better transfer rates but still not great rates, you need the My Cloud EX2/EX4/Mirror products…which are better hardware-wise than My Cloud regular.

Cybernut1 wrote:


cal78 wrote:

Since my message, I received an email from WD’s ceo, so it seems that the problem has been seriously taken into account.


I think you are referring to the email about the WD relay outage for a week and half. Yes, that email was sent to every customer who registered a My Cloud device (My Cloud regular, EX2 and EX4). That email had nothing to do with this slow file transfer issue you are trying to resolve.

 

I am afraid my friend that the slow file transfer issue can’t be alleviated much (unless you are using wi-fi and not wired connection, in which case you should see a jump when using awired connection). This has to do with the fact that My Cloud regular is not a very powerful device. It’s meant to be a simple solution but has very low powered hardware. To get better transfer rates but still not great rates, you need the My Cloud EX2/EX4/Mirror products…which are better hardware-wise than My Cloud regular.

Hmmm, I don’t know . I have excellet transfer speed (consistent) via wired network (52 MBps/65MBps r/w ).

I am building a 3TB USB drive. (a 3.0 USB enclosure and a 3tb Sata 3 drive).

This will be tested on my PC and then connected to mycloud and test again. Tomorrow I get the final part and will test and report here.

Om I got my enclosure and I wanted to test the usb on my cloud. MY 3TB drive will arrive tomorrow but for today I put an old, knackered drive 500GB in the enclosure and initial tests:

write (pc ( usb.2.0) <->external 3.0 usb, with Sata 2 3GB/s drive, 16MB cache) machine has only usb 2.0
 ------------------------------------------------------------------------------

               Total    Copied   Skipped  Mismatch    FAILED    Extras
    Dirs :         1         0         0         0         0         4
   Files :        74        74         0         0         0         0
   Bytes :   7.421 g   7.421 g         0         0         0         0
   Times :   0:04:49   0:04:49                       0:00:00   0:00:00
   Speed :            27554749 Bytes/sec.
   Speed :            1576.695 MegaBytes/min.

Read

               Total    Copied   Skipped  Mismatch    FAILED    Extras
    Dirs :         1         1         0         0         0         0
   Files :        73        73         0         0         0         0
   Bytes :   7.421 g   7.421 g         0         0         0         0
   Times :   0:04:03   0:04:03                       0:00:00   0:00:00
   Speed :            32746420 Bytes/sec.
   Speed :            1873.765 MegaBytes/min.

pc to drive via mycloud usb

read

               Total    Copied   Skipped  Mismatch    FAILED    Extras
    Dirs :         1         0         0         0         0         0
   Files :        73        73         0         0         0         0
   Bytes :   7.421 g   7.421 g         0         0         0         0
   Times :   0:02:23   0:02:23                       0:00:00   0:00:00

   Speed :            55657388 Bytes/sec.
   Speed :            3184.741 MegaBytes/min.

write

               Total    Copied   Skipped  Mismatch    FAILED    Extras
    Dirs :         1         1         0         0         0         0
   Files :        73        73         0         0         0         0
   Bytes :   7.421 g   7.421 g         0         0         0         0
   Times :   0:03:11   0:03:11                       0:00:00   0:00:00

   Speed :            41645169 Bytes/sec.
   Speed :            2382.955 MegaBytes/min.

Drive was not cleaned or defragmented (NTFS)

creating a safepoint for 100G = 2hrs and 45 minutes

USB (drive , sata 2, Usb 3.0) to mycloud

               Total    Copied   Skipped  Mismatch    FAILED    Extras
    Dirs :         1         1         0         0         0         0
   Files :        69        69         0         0         0         0
   Bytes :   7.415 g   7.415 g         0         0         0         0
   Times :   0:05:14   0:05:14                       0:00:00   0:00:00

   Speed :            25319771 Bytes/sec.
   Speed :            1448.808 MegaBytes/min.

This last result is interesting, because it is slower by 1 minute than when I connected the drive to my PC which only has usb 2.0

copying from mycloud to drive = 4 minutes (same data)

Still not conclusive, we shall see tomorrow how it behaves when I install this beast 3TB, Sata 3 with 64 MB cache, 7200 RPM.

OK, so I put things together.

PC is sata 2. I can achieve usb3 drive<->mycloud<->pc  62MB/s R, 42MBs W.

But ultimately the usb drive is for backup and so did a test mycloud<->usb drive. Usb drive is 3 TB NTFS formatted (GPT). The resutls were disappointing and I get like 38-42 MB/s. So I went inside mycloud to make sure that I am connected via usb 3.0 and yep it is:

[107111.535613] usb 2-1: new SuperSpeed USB device number 9 using xhci-hcd   <------  USB3.0

I could not figure out why it is slow and it seesm that the USB port is stuck at 2.0 and then I thought maybe the filesystem (All Linuxes are not very good at r/w to NTFS).

So I formatted the drive to Linux ext3 and sure enough I got 66-90 MB/s (mycloud<->usb drive), this is consistent. I did like 10 tests. I used the usual, mycloud app to do copying.

Now it is doing safepoint of 100GB. at the rate of 1GB/minute…  (all that copying/reading/verifying I guess).

So why some are getting bad speed?

Actully my enclosure is just a USB 3.0 docking station (I know I am cheap)  with 3TB SATA 3 drive.

Leaving the drive formatted as NTFS should get you 38-43 MB/s.

HTH

hello everybody, unfortunately i’m having the same issue like you.

this is my current system configuration:

  1. laptop vaio, with windows 8.1.1 64 bit, equipped with gigabit ethernet card inside which is connected by 5e cable to the modem/router;

  2. wd my cloud 3tb (latest firmware installed), directly connected to the router by original wd ethernet cable;

  3. wd my book 3tb (usb 3.0, latest firmware installed), directly connected on the rear usb 3.0 port of my cloud by original wd usb 3.0 cable;

  4. modem/router asus dsl-n66u (latest firmware installed).

well, i started yesterday at 5:00pm creation of my first safepoint (by device control panel, through ie11). at the moment, it means after around 24h, only 320gb (of 1.3tb total) were copied on my book… :((( where am i wrong? it’s so frustrating…

thank you beforehand for helping, cheers from italy!

any idea/suggestion?

chiapparo wrote:

any idea/suggestion?

What is wrong with Windows file manager? If yuo don’t trust it , try one of these

http://www.techsupportalert.com/best-free-file-manager.htm

Sometime ago I used Unreal Commander. Was good and fast.

Now I only use Windows file Manager (If I can use the builtin features of the OS I rather not install a a3rd party software).

jamalaya wrote:


chiapparo wrote:

any idea/suggestion?


What is wrong with Windows file manager? If yuo don’t trust it , try one of these

 

http://www.techsupportalert.com/best-free-file-manager.htm

 

Sometime ago I used Unreal Commander. Was good and fast.

Now I only use Windows file Manager (If I can use the builtin features of the OS I rather not install a a3rd party software).

HAHAHA , Just noticed I replied to the wrong post.:smiley:

chiapparo wrote:

any idea/suggestion?

Chiapparo,

You need to narrow it down.

Test yuor laptop here www.speedtest.net.

  1. if good and close very close to your ISP then that leaves the router and wdmycloud

  2. do tests on mycloud/ext usb3 (use large files 1gig+ ) (upload/download)

  3. if you have a connected pc, do same tests as well for comparison

  4. post results.

A lot of thing affect speeds, the most important ones are the HDD.  Sata 3, Sata 2 etc … becasue you cannot read/write faster than what the HDD can handle.

HTH