A friend of mine has a WD My Passport Essential. Once he reformatted the disc for Mac, the disc transfer speed decreased notably. It lasts more than normal to be loaded, and copy speed into the disc is terrible. My friend tried to update the firmware to version 220.127.116.11, in order to run the Virtual CD Manager and turn the virtual disc off. The strange thing is that after updating the hard disc firmware, following all the instructions, the Virtual CD Manager says that the firmware version is not the latest one, therefore, it can’t go any further.
We’ve double checked: this is the latest version of the firmware on your website, we have tried to update the firmware three times from two different MacBook Pros. What is happening? How can we increase the transfer speed between the computer and the external disc? Is there something we can do?