Slow slow performance after WDMYCLOUD firmware upgrade 4.00.00-607

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

After updating to 4.00.00-607, my system is very very slow.  VERY slow.

I have used the system with apt-get packages, so I know I’m out of warranty, but I think this should still be fixable.  I have pretty serious expeirnce with Linux and I have only made a few changes (including installing some apt-get packages in the past)

 If not recov erable, what is the best way for a full factory restore with data intact, and as much of the configuration as practical?  Or how do I revert to 3.x?

The key observations:

When looking at “top” the system is spending most of its time in IOWAIT

apt-get update never completes.

Data transfer rates are measured in kilobytes/sec, if that.  Dtaa transfer to and from the unit is slow.  The shell prompt is sluggisg.

The load average is through the roof.

top -

15:01:15 up 1:55, 1 user, load average: 32.24, 25.ls

07, 20.13
Tasks: 131 total, 2 running, 129 sleeping, 0 stopped, 0 zombie
%Cpu(s): 0.8 us, 6.8 sy, 0.0 ni, 0.0 id, 89.0 wa , 0.0 hi, 3.4 si, 0.0 st
KiB Mem: 232448 total, 188736 used, 43712 free, 2560 buffers
KiB Swap: 500672 total, 232512 used, 268160 free, 7104 cached

When running the update script from command line, this is the log - if there are any clues.

The warnings are most worrisome:

updateFirmwareFromFile.sh:07/12/14 19:58:23:upgrade start: ./updateFile.deb
updateFirmwareFromFile.sh:07/12/14 19:58:23:check_size=
updateFirmwareFromFile.sh:07/12/14 19:58:24:version_current=040000607
updateFirmwareFromFile.sh:07/12/14 19:58:24:version_newfile=040000607
updateFirmwareFromFile.sh:07/12/14 19:58:24:package_newfile=sq
updateFirmwareFromFile.sh:07/12/14 19:58:24:master_package_name=sq
updateFirmwareFromFile.sh:07/12/14 19:58:24:master_package_new=sq
updateFirmwareFromFile.sh:07/12/14 19:58:24:update_container=
updateFirmwareFromFile.sh:07/12/14 19:58:52:new_upgrade_version=2
updateFirmwareFromFile.sh:07/12/14 19:58:52:current_upgrade_version=2
updateFirmwareFromFile.sh:07/12/14 19:58:52:Newer upgrade scripts in update package, use normal update method
(Reading database … dpkg: warning: files list file for package ‘libssh2-1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxau6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘liblockfile1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libkrb5-3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libwrap0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtagc0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libapr1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libcap2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libglib2.0-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgphoto2-port0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpng12-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtalloc2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libevent-2.0-5:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libedit2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libldap-2.4-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libavahi-client3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgphoto2-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtag1c2a:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘liblua5.1-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpkcs11-helper1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpcre3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libdb5.3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libavahi-common3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libsensors4:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libx11-6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libnfsidmap2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libbsd0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libavahi-common-data:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libjpeg8:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libnss-winbind:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libsasl2-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libsasl2-modules:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libcurl3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libaprutil1-ldap:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtirpc1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libaprutil1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libkrb5support0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘librtmp0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpcap0.8:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libdevmapper1.02.1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libexpat1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libltdl7:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libkeyutils1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libreadline5:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libantlr3c-3.2-0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libasound2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxcb1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtdb1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxpm4:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libtag1-vanilla:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘liblzo2-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libogg0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libaprutil1-dbd-sqlite3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libfontconfig1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libmagic1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libk5crypto3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgssglue1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libjson-c2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libunistring0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libwbclient0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libfuse2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgssapi-krb5-2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libparted0debian1:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libgd2-xpm:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libconfuse0:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libexif12:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libffi5:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libflac8:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libdbus-1-3:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxml2:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libfreetype6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libxdmcp6:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpam-cap:armhf’ missing; assuming package has no files currently installed
dpkg: warning: files list file for package ‘libpam-winbind:armhf’ missing; assuming package has no files currently installed
24267 files and directories currently installed.)
Preparing to replace sq 04.00.00-607 (using ./updateFile.deb) …
isImage=true
Master package name: sq
sq-preinst: action=upgrade
currentRootDevice=/dev/md0
Save upgrade-version file to /var/lib/dpkg/tmp.ci
/var/lib/dpkg/tmp.ci/upgrade-version' -> /CacheVolume/upgrade/upgrade-version’
forked-daapd: no process found
disable lazy init
root: disable lazy init
Restore raid device: /dev/sda1
Restore raid device: /dev/sda2
Prepare for upgrade pkg install…

[Message cannto exceed 20000 chars - full file on request]

2

OK, weird.  I downloaded the downgrade with wget (painfully slow! About 20-30 kbps) and did a full power off and unplugged the unit for 10 minutes.

On powerup, it seems to be adequately fast.  I can’t explain why!

I will keep an eye on it.  I am running a brisk Time Machine backup on it now. 

I don’t know why a hard power cycle would be different than a reboot.

apt-get still isn’t working, though.

3

Another thing: I disconnected by external USB drive before powering back on.  Not sure if that would have made a difference of not.  I will try to run a new safepoint in a few days after carefully watching it.

4

Same here. Transfer speed very very slow after firmware upgrade… average 10MB/s down to even less than 1MB/s…

Anybody has solution?

5

I"m seeing the same behavior under Window 7.  The symtoms are:  very slow write times (1Mbps vs. previous speeds of 200-400Mbps).  Read times can be as fast as previous rates.  I’ve tried rebooting and powering off the device.  I’ll try leaving it off for a longer time.

6

same problem here. Writing speed to My Cloud is slow  (<10Mb/s) and highly variable - very often drops to 0 kbps. Setup win 8.1, cat6 cable, router - TP LINK N600

tr_speed.JPG

7

Have you guys tried rebooting devices?

8

I am having similar issues and yes I did reboot my entire network and router…

I also, had my first disconnection issue after the update.  Also one of my units just overheated, and it has been in the same spot since I bought it.

9

Same problem here … I just bought my My Cloud, and as first step in install did a firmware upgrade (my mistake I guess).  After loading over 1T of various types of media files, I am experiencing the same slooow performance.  What to do?  I am not capable enough to follow those instructins to downgrade the firmware. Shuoldn’t WD offer a fix?  Right now my disk drive is unusable.

thanks,

10

Couple of questions:

(1) When did you do the FW upgrade to 4.00?

(2) When did you load the 1 TB of files?

Reason I ask My Cloud bogs down scanning/indexing especially if a lot of data. It might need time to digest it all.

11

Hi,

  1. I did the firmware upgrade this past friday, pretty much as part of the overall installation process.

  2. I then copied the files AFTER the upgrade, from various PCs on my network.

At first I did not notice the problem, only afterwards.  Maybe its an indexing thing, but I let this run over a full 24 hours, and now its 24 hours after that … should be done by now, no?

I’ll leave it alone tonight with no more fil transfers and see if a night of digeston might help.

Thanks,

Moe

12

If not better tomorrow I’d contact http://support.wdc.com/ let’s face it this firware is buggy.

13

Hi,

I have bought it in January 2014 and to be honest I am not happy at all.
And now I am really angry.
How WD can launch the upgrade if is not tested enought to secure a safety of work?
It has been discovered more than a week ago and the case is not being solved yet.
I demand to have my money back.

14

Have you contacted Customer Support? I understand your feelings I had no complaints whatsoever until this last FW upgrade. Might be wishfull thinking but at some stage if enough of us get Customer Support involved WD might acknowledge that this upgrade is a disaster. Meanwhile I’ve turned auto updates OFF and await my third phone session on Monday. 

15

I have contacted support … in meantime I’ve turned off as many “features” as I can to see if that has any effect … Media Streaming, iTunes, Cloud Access … later I’ll turn them on one by one to see if any have an effect.

16

It looks like the WD needs of black PR.
Members so we can do work on all the forums.
Maybe then someone will take a reverence for the solution of these problems.
Because this situation is very frustrating.
Mr. WD why do I have a device running slow or bad?
Each update is worse than the previous …

17

Here is some more status … so last I turned off Media server capability, and then left the drive alone for 18 hours or so.  When I came back performance was a lot better, although large file transfers would still bog down.  So I think the MyCloud needed to catch up building indexes and stuff.

OK, so now next step is to turn Media server back on so that my WD Mylive streamer can pick up media from the drive.  Back to slow performance, but probably because its re-scanning and building the DLNA database.  I will wait until this is complete and then test again.

18

Dear all,

:slight_smile:
Yes. I have contacted the helpline. I was not a first user which claim a slow performance after upgrade.
:slight_smile:

Have you ever considered to switch it off permanently?
Why we users, have to turn off functions to improve effiency of hardware?
It is radiculus that we have to find out why this thing is not working properly.
Can you image that you have the same problems with your own car?
Suddenly after a night it decreased 100 times average speed. :slight_smile: and you discovered it during your way to the important meeting. :-).
Your dealer says that you have to switch off air-condition, radio, navigation, lights, etc. :slight_smile:
No kidding, will you accept it?

19

Lets face it, WD are a bunch of cowboys - not the company they used to be

Bite the bullet, throw the thing in the garbage where it and this bunch of amateurs belong

and change to a manufacturer that knows what it is doing 

20

It has taking me months to work around the previous disaster they call firmware

and now I have a whole new bundle of grief - I am not being paid to test their **bleep** stuff

Garbage here it comes and I suggest everyone posts everywhere they can think of to try and stop other

people ever touching this company again and going through the *****