My EX2 Ultra cannot be seen on my network so I can’t connect even to it. So I can’t access its Dashboard either.
An article says to do the 40-seconds Reset to get network back.
But 40-s reset procedure requires the EX2 to be shutdown first.
How best to effect a data-safe shutdown? (I gather pulling out the power cable isn’t a ‘real’ shutdown and probably isn’t data-safe ahead of a reset, correct?)
Hints, pointers, all welcome. Thanks.
LR
Hi @L_Rooster,
Please refer to the article to check the steps My Cloud OS 5: How to Reset a My Cloud OS 5 Device:
Hey, thanks, @Keerti_01 Your response prompted me to re-read the instructions more carefully. I misunderstood thinking “power down” meant “shutdown”. D’Oh!
All working again.
LR
