Shutdown error

I cannot shutdown my ex2

when I click the shutdown button, it pop up a new window says:

Error

  • A device shutdown, restore, and restart, as well as a firmware update, are prohibited when the following operations are in progress: disk formatting, disk resizing, disk migration, and firmware upload.

In addition,  in “setting” — “Firmware Update”, I want to turn off the auto update, it also pop up a new windows says the same:

Error

  • A device shutdown, restore, and restart, as well as a firmware update, are prohibited when the following operations are in progress: disk formatting, disk resizing, disk migration, and firmware upload.

Now I cannot turnoff the Firmware Update, and cannot shutdown the EX2 NAS.

Would you help me to fix it?

Thanks.

Hello and welcome to the community,

I recommend you contact support directly for assistance with this.

Contact WD