Thanks for the reply.
So I figured out that I can give the family members access to folders VIA THE WEB only…
In other words, I deleted their accounts…set them up again to generate a new email sent from WD…they set up their new password and then can access the device via the web and going to mycloud.com…which is about 75% of what we want…
STILL cannot seem to give them access to their folders or even a public folder using the usernames and passwords I set up for them locally when they try and access via windows explorer. The local setup doesn’t seem to have any bearing on their access at all…makes no sense…
I had fits trying to set this up years ago when I bought this drive and was chalking it up to W7 issues…figured W10 would solve everything.
Well, not so much.
Having easy local access through Windows is preferred when working locally, even though going out to the internet, thru the WD site andthen back to my cloud device works, but it seems silly.
But good thing is that at least they can access remotely if they need to now.
Hoping for a real fix!
Do WD techs ever respond to these forums? Or have we been left to fend for ourselves like with windows etc? Ya know…the old “make a forum for users to get their own help so we can save money” approach…LOL …?