Setup Error Messages

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi, There.

I just bought my WD 3T mycloud today and hit setup as instructed, First I setup on Iphone, It worked, then I went to my Mac, but then I got this error message and I got this:

Screen Shot 2015-08-04 at 7.29.27 pm.jpg
Screen Shot 2015-08-04 at 7.29.27 pm.jpg1615×1167 288 KB

And could not go further. Even my mobile access http://wdmycloud.local.

Mycloud is blue light. Wifi is working.

Please help.

Very appreciated.

kind regards

xniu002

2

Hello and welcome to the WD community.

If you go yo finder, are you sable to see the unit or is it no visible under the shared section on finder?

3

Hi, ArMak.

I checked and I can see the WDMyClound and I can also access it and copy files to the folders, used just as an external drive but not a cloud. I tried the setup again. same result.

Thanks for the help, Hope you or someone can find a solution.

Kind regards

xniu002

4

Hello,

On this case, i recommend contacting support so they can further assist you on this matter:
http://support.wdc.com/country/index.asp?lang=en%22

1 Like
5

Hi,

I contacted the support centre. It’s frustrated to know that this kind of problems happened very often because of their software glitch. I need to download a MDMyClound desktop app which they never mentioned on their instructions. Even though, it still takes a few tries by restarting my cloud again.

But the good thing is, it works now even I can never finish the setup process.

Thanks for your help. 

6

Which is the mdm program you installed?

7

It never really worked. So just used as an external drive for my computer. regret to buy this so called cloud.