Setting up WDSync

Hi I have a MyCloud device at home & i have set up 2 users for colleagues at work. For the one user, it has worked fine.
For the second i can login to mycloud & upload files etc. When i setup WDSYNC to configure device, i can sign in to the device, but when I move on (to where i would select files/directories, it times out with message
‘the underlying connection was closed. An unexpected error occurred on a send’.

The 2 PCs are next to each other on same work network & are same Win 7.

Hi GaryFriend ,

Have you tried to re-install the WD Sync?