Hi, I just got a new laptop (windows) and am trying to connect the WD My Book as drive D and access the files on it. Windows on my new laptop just gives me errors and saying it is scanning and repairing. Has this ever happened to anyone and, if so, what did you do in the end to get access to the files on your WD My Book. I tried the WD chat support and they were not helpful.
I also got an error when doing an Acronis backup from the WD hard drive to the computer saying unable to backup to a locked volume encrypted with BitLocker, and I have no idea how to “unlock”.