A few hours of effort ago I unpackaged my newly purchased My Book Studio Edition II and plugged it into my 64 bit Windows 7 PC.
The first thing I wanted to do was set it up in RAID 1 mode. I managed to figure out I couldn’t do that while using the eSata cable, so I now have it plugged into a USB port.
Trying to follow the instructions in the manual, I went to use the WD Drive Manager only to discovered it wasn’t installed.
So, I downloaded the installer and attempt to use it.
Everytime I try to install the WD Drive Manager I get the following error:
“The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, of if the Windows Installer is not correctly installed. Contact your support personnel for assistance.”
I’ve checked a few things that might be causing the Windows Installer Service to not function, but wasn’t able to find anything wrong. And the WD Driver Manager is the only thing that has this problem, other programs seem to install just fine.
Has anyone else had this problem?
I’ve run out of ideas and would appreciate advice.