Service delays

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I’m wondering why it takes 4 days for WD to answer and email on a service issue related to a brand new 4Tb MyCloud?

2

Hello Accommand,

Please note that this is a user to user community, not a support venue. Perhaps if you provide detailes about your issue some of the user can assist you providing a solution or at least some guidance.