I’ve been setting up this DX4000 for a week and a half and I’m at my wits end. Moving forward daily with another roadblock every day.
I’ve called the WD Support Level 2 about 6 x,
So here I am after 2 restores of a new DX4000 and setting up 15 computers last night after the first restore.
Today I’m at “Storage OK” on the LCD. I assume I have a new IP Address but it’s not displayed. And I’ll have re-administer/set up each office work station.
I’m not an IT guy, I’m an architectural technologist I don’t speak or understand very much IT language, so appreciate explanations at a grade 3 level. (haha).
I’m doing restores because: 1. I opened one of the server bays while it was running, that’s when I got the STARTUP FAILED: 0 x D9 message.
Tech support told me to restore it. It was brand new with nothing on it. That was a week ago Monday. I’ve made progress daily, but looking to actually use it ASAP, naturally.
After LED messages of BACKUP FAILED, and LOW STORAGE CAPACITY tech support guy #6, [deleted] took over my computer reinstalled the IOS to the same flash drive and told me to restore it again, and I’ll be golden. Apparently the backups I tried were trying to store on the same partition as the OS.
So as it took several minutes to do a another recovery, I let him go, and none of the on-screen prompts he ensured me would show up appeared.
Anyway, STORAGE OK has been on ever since, I pulled out the flash drive, and I’m not looking forward to Tech support call #7.
Old IP Address does not work. No IP address on LED. Will I need to uninstall the Dashboard and Launchpads from all computers including my Admin computer?
Thanks very much for your assistance.