Select Files to Restore - Disabled

#1

I have a 1TB WD Passport. The backups run every night. In the past, I have been able to restore individual file backups from the WD Backup program. Today I opened the WD Backup program to restore a file, however when I click the “Restore” toolbar item, “Select Files to Restore” is grayed out/disabled. I rebooted my computer and still have the same issue. I opened the “WD Drive Utilities” and did check on drive status and not issues.

Any thoughts on why I would not be able to click the “Select Files to Restore”?

#2

Hello,

Are you able to access the drive manually?

Have you tried reinstalling the backup software?.

#3

Yeah I can access the files on the drive manually, however the restore feature does not work. I tried to reinstall the software based after you mentioned it and still the button is grayed out/disabled.

#4

I have the exact same problem. I am very frustrated by this and have not been able to find a solution online.

#5

Having the same problem. It’s ironic that such a software fails.

Is there anything that can be done about it?

#6

Hi, I also have the same problem, still no solution?


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