I created a second user and set permissions accordingly but this second user can not log into the my cloud drive and dashboard I am only able to have one functional user and that is the admin which I added a suffix to the “admin” and it still logs on OK second user though is a NOGO. I should note the E-Mail address is the same for both users I tried using a different E-Mail with the same result.
This is really a PITA.
WD MyCloud 3TB model
Well I created the second user and now I can not access the shares I could previous says nothing is shared with me I can not add my E-Mail back even after deleting the second user so I can not access the shares through the web mycloud interface I get the screen shot message that this email can not be deleted I am not trying to delete it I am ADDING IT.
How do I accociate my Email back again to my account? The app works fine it is the web browser interface that does not show my shares now.
Below Is what I see now prior to the above my files were here. I am aware that the web interface is being upgraded but I do not think this is why my shares are not displaying it appears that my account is no longer associated with my E-Mail. If the new web interface uses the app user name and password to log in rather than the E-mail then perhaps this will no longer matter?
"On August 27, 2015, WD will be upgrading and replacing WD2go.com with a different Web-based access system. We expect that this upgrade period will last several weeks. We will provide further updates on the availability of the new Web-based access system periodically during this time on this page.
" You will not be able to use WD2go.com during this time. WD2go.com itself will no longer be available after this perod."
Yes I am aware of the web based upgrade process but the web address that comes up not a direct “WD2GO” it must be the newer version? still works. After the account changes access switched to the second user and now I can not get it back for my admin account see screen shot below how do I get access for my admin account? The E-mail will not take it says it already has an account associated with it.
It was working fine the address starts as follows:" https://idp.mycloud.com/idp/…" Of course a whole lot after that I can log in with my E-Mail and password and I had acces to all of my files.
Again how do I get mycloud access back to my admin account with this E-mail address already associaded SNAFU?
How do I remove an accounts associated E-mail address so I can assign it back to my admin account in reality this should be the only account that has this E-Mail address but when I created a second user and used the same E-Mail address it took and after removing this user it failed to release the E-Mail address somehow?
Would a complete reset of my MyCloud device be required? I have previously deleted all other users so the only account I have is my admin account.
Well I believe that I found the problem when I set up my Android tablet as a MyCloud device it was listed as the E-Mail address since the tablet it’s self is associated with the same E-mail address, once I removed this device using the trash can icon I was then able to register the E-Mail with the Admin accounts MyCloud and it sent the “Personal cloud has been created for you” E-Mail.
I can now sign in and see my stuff as before as shown below.