[screenshot attached]Fail to find my attached external harddisk

Dear all,

I have read as many posts as I can and i hv trouble-shoot, still fail to find out what happen.

the PC can detect the harddisk, but i fail to open the harddisk folder
the harddisk has light-on

seems it is not a “create name for drive” issue.
anyone can help???

Hello Joy123,

I would suggest you to change the USB cable of the drive and try to connect the drive on a different computer to isolate the issue.