Says no active internet when creating new mycloud acct

Updated to OS5 but when trying to create a new account keep getting this error.
" Something went wrong, please check that you have an active Internet connection and try again."
I know I’m connected to the internet any idea what the issue could be.

Hi @JSTROM1,

Please refer to the article My Cloud OS 5: Something Went Wrong - Having Trouble Connecting to Your Device:
https://support-en.wd.com/app/answers/detail/a_id/30127