Why doesn’t this detect my usb? I have tried 2 different ones. They show on my computer but this does not recgonize them.
Not certain on why it will not appear.
What model drive do you have?
Try mapping the drives and then retry the Safepoint creation.
How to map a USB drive connected to a WD My Cloud or WD My Cloud EX4 Personal Cloud drive on a Windows PC
Or this is the infamous 0KB issue we are awaiting a firmware update to fix…
(uas driver issue)
http://community.wd.com/t5/WD-My-Cloud/USB-external-drives-showing-0kb/td-p/603957/page/5
John012 wrote:
Not certain on why it will not appear.
What model drive do you have?
Try mapping the drives and then retry the Safepoint creation.
How to map a USB drive connected to a WD My Cloud or WD My Cloud EX4 Personal Cloud drive on a Windows PC
Mapping the drive has no effect on the problem.
New firmware has fixed this… Upgrade and retry USB drives
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