I have an issue and a question regarding the Safepoint feature of My Cloud and I’d appreciate it if anyone could assist me in this regard.
I’m trying to configure a Safepoint on a NAS which is on the same segment of the LAN and to which My Cloud has access in the sense that I’ve copied files from the NAS to My Cloud already. Yet, when I press Finish on the screen ‘Create a Safepoint’ I receive the following error message:
‘Failed request received during this safepoint operation (402002)’
My settings are to create the (first) Safepoint ‘Later’.
Any idea about what this is? Could it be related to:
not enough space on the destination drive at the time of the configuration?
a time-out due to long delay in case the device is busy with other tasks?
What is the size of the backup created on the Safepoint? Is it the same as the total size of files on My Cloud, is the device using some kind of compression or it is a direct file copy?