Safepoint backup from USB cannot be performed

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi!

I have safepoint backup WD MyCloud. But recovery from USB cannot be performed.
“This safepoint operation is not allowed. (402018)”
Could you please help me to solve this problem

safepoint
safepoint1094×892 36 KB

2

Hi Kir,

You should refer below KBA in this concern.

https://support.wdc.com/knowledgebase/answer.aspx?ID=19611&lang=en