Safepoint backup failed

If you have a PC connected to your network, and you are prepared to use that instead of the built-in backup utility, then you could use one of many third-party, free backup tools. I, and many others, use FreeFileSync, which is more configurable than Safepoint, and can be made to do simple mirror backup, commanded sync, or real-time sync.

The disadvantage is that it does require the PC to be running, whereas Safepoint is a standalone utility on the MyCloud. Incidentally, the ‘Backup’ function on your new Gen2 MyCloud isn’t as good as the Safepoint on the Gen1. See Bennor’s comments here, in particular the comment about the removal of a scheduling option: