[quote=“Johan_Cloete, post:6, topic:160352, full:true”]
I purchased the My Cloud EX2 for a cutomer,…[/quote]
The fact you are using an EX2 changes things a bit. This subforum is generally for discussions on the single bay My Cloud. For the single bay My Cloud (in my case running v4.x firmware) when the Administrator account has the password option enabled in the Dashboard, only the administrator can log into the Dashboard. Other user logins are rejected.
If you have not already done so you may want to see the dedicated EX2 subforum where there may be users more knowledgeable or a thread already previously posted that covers your question.