Hi All, from day one, I have not been able to create a safe point with the My Cloud device to another drive on the network. I go into safe points > create > search network > it comes up with 4 machines > I click on the machine that has my drive attached and then choose the drive (as they are displayed so it’s seeing the shares) > it asks for credentials. No matter what credentials I try, nothing works. The machine has Win 8.1 and has a UID and PID to log into Windows. The Windows credentials work for everything else but this safe point creation. I attempted to connect to other drives listed on this machine and on other machines in my network and nothing works. Can’t connect to anything. I opened a case with WD and as I suspected they told me that I need to have a user ID and PW to login in to WIndows to be able to connect and like I stated, I already have that. I can connect to these drives from anywhere in my network through explorer/Windows. Just not through the My Cloud safe point creation.
I’ve browsed the community here and saw a couple things related to this issue in different topics. Not sure if anyone else is having this same issue or if a fix is known.
-Cloud has been restarted
-Machines have been restarted
-Security/permissions is set properly on all machines and devices
-Windows 8.1 on all machines fully updated
-Latest cloud firmware
Thanks!
