I had to RMA a My Passport Ultra that was destroyed by the latest firmware update and attempts to back it up to a My Cloud Home
I chose the advance option, and the replacement arrived quickly, but is just as defective. No surprise, it is a refurbished drive (aka someone else’s problem). WD Support suggests I RMA it. So I now have two RMAs to ship.
Can I send them together in one package?
And what if RMA #3 is a FAIL as well?
At what point does WD realize that they have dud products and escalate it or replace the product with new products rather than dud refurbished ones?