RMA - What is the expected delay from delivery to status update?

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1

I got noticed by my mail carrier that the parcel containing the defective drive had been delivered to the collection point in Germany approximately seven days ago yet the RMA status page still show 1 drive “Waiting to Receive”. What kind of delay should I be expecting before I see an update?

Regards
/Daniel W

2

Hello,

I recommend you email support about this.

https://support.wdc.com/support/case.aspx?lang=en

3

Trying to create a support request gave me this dump:

"Server Error in ‘/’ Application.
Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: An extension named httpsTransport already appears in the CustomBindingElement. Extension names must be unique.

Source Error:

An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Source File: D:\webapps\www\web.config Line: 183

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.6.1586.0 "

4

Just want to follow up on this: I just got an e-mail confirmation that the drive has indeed arrived to the WD collection point.

5

You will get an email confirmation as soon as the drive ships out to you. You should receive the replacement within 5-7 business days.