Rma replacement is taking too long

I have submitted my ssd 13 days ago but mine wasnt shipped yet why is that happening and i have contacted wd suppory portal but they are only giving me 24 to 48 hours to wait or an excuse cuz they dont want to work properly now i am going to file an consumer complaint on wd cuz they are not giving my product in the promised time period and i also paid for the ssd and i only wanted to get my ssd back because i have a lot of work to do so i am also complaining on twitter(*X) …

It could take much longer as there is a backlog of problems