RMA replacement device has more storage



after the fan of my EX4100 24TB failed, I asked for an advanced RMA, which is currently on the way to me. Through the new model number, I’ve noticed that the replacement device has 32TB. Does anybody know what my rights are in such a case? Am I “only” allowed to swap my hard drives from the old device into the new one (RAID Move), or am I actually allowed to keep the 32TB worth of drives in the exchange device?

Thanks for your help!



Hi landchri,

You have to ship the internal drives with the enclosure.