RMA process question

My drive just died and I got a RMA request confirmed. I was wondering if I have to provide my own antistatic bag and package or if they ship out an empty package with a bag that I can use. Thanks.

Hi: Draxis1985

These are WD instructions for RMA Shipping.

Read Packaging and Shipping Instructions at

Pictures of acceptable packaging at
https://www.westerndigital.com/support/packaging-instructions/acceptable-packaging

Pictures of unacceptable packaging at
https://www.westerndigital.com/support/packaging-instructions/unacceptable-packaging

To answer your question WD will not be providing you with an ESD Anti-Static bag.

NotaCanada

OK, can I use old antistatic bags or do I have to buy new ones from amazon?

I can’t find any proper packing materials, can i change my rma to advanced rma and just use that packaging to return it?

Hi: Draxis1985

you can try getting an advanced rma and re-use the packaging material WD sends you to return the defective drive.

you can also try asking your local computer shop from some free packing material.

Notacanada

How do I upgrade my rma to advanced?

Hi: Draxis1985

WD How to RMA


WD Support - Ask a Question

WD Support - Phone Numbers

To Answer your question “How do I upgrade my rma to advanced?”

I not sure if WD still offers that service.

Just contact WD Support and I am sure they will be happy to help you out.

NotaCanada