My drive just died and I got a RMA request confirmed. I was wondering if I have to provide my own antistatic bag and package or if they ship out an empty package with a bag that I can use. Thanks.
Hi: Draxis1985
These are WD instructions for RMA Shipping.
Read Packaging and Shipping Instructions at
Pictures of acceptable packaging at
Pictures of unacceptable packaging at
To answer your question WD will not be providing you with an ESD Anti-Static bag.
NotaCanada
OK, can I use old antistatic bags or do I have to buy new ones from amazon?
I can’t find any proper packing materials, can i change my rma to advanced rma and just use that packaging to return it?
Hi: Draxis1985
you can try getting an advanced rma and re-use the packaging material WD sends you to return the defective drive.
you can also try asking your local computer shop from some free packing material.
Notacanada
How do I upgrade my rma to advanced?
Hi: Draxis1985
WD How to RMA
https://support.wdc.com/knowledgebase/answer.aspx?ID=27182&s=27182&lang=en&lang=en
WD Support - Ask a Question
https://support.wdc.com/support/case.aspx?lang=en
WD Support - Phone Numbers
To Answer your question “How do I upgrade my rma to advanced?”
I not sure if WD still offers that service.
Just contact WD Support and I am sure they will be happy to help you out.
NotaCanada
