I’ve just done my first ever RMA of a dead WD Red 8tb and I have to say I’m rather confused - this is the timeline:
19th February Start RMA process.
Took me a week to get suitable packaging so
26th February Posted drive to Flextronics UK
27th February Drive received at Flextronics UK
1st March received a email from UPS saying a parcel will be delivered tomorrow
2nd March parcel received containing the same defective drive from Flextronics UK
Package had the UPS label and a piece of paper with my RMA number, a 8 digit number and a CRI number taped to it, no other paperwork at all.
The RMA status still shows waiting to receive, I’ve opened a case with WD but I’m concerned the RMA will expire before I get a explanation. Anyone got any ideas or for that matter any experience of returning drives in the UK please?
Thanks in advance