It’s WD that needs to have their tech team troubleshoot that suggestion of yours.
That’s an RMA that was successfully completed a few weeks ago. That link used to work. On my phone and laptop. Now it doesn’t work on either.
The WD system is down. They don’t update us.
They did a month ago:
They updated everyone on 7/6 about that update. But the next one they did not.
And this time, with this major error happening with RMA’s, they are not updating either. So random and inconsistent.
