That’s Bill with the WD Staff, who has responded to everyone’s RMA issues here. He has passed on errors to tech team and had things resolved. So this is the place to announce issues, to see who else is having them.
The RMA details still won’t be displayed even though the RMA’s are being created. This has been doing on for 30+ hours now.
The PREMAILER details can be clicked and opened, and again, the RMA number shows up in RMA History, but clicking the RMA link opens up an error page
It has nothing to do with my computer. Others have replied to this thread saying the same thing. I tried from 3 devices, and it all says the same thing. No new RMA is being displayed anymore. For no one. This I guarantee. Still waiting for WD to chime in.
Just created a new standard RMA. Then only way to access the premailer info is to go to your RMA History page and click the VIEW RMA PREMAILER link on right, then I purchased a UPS label, seemed successful, took my money, but the UPS label link doesn’t work
I have the same issues as above and have talked to numerous Western Digital customer service representatives that stated I may need to wait 24-48 hours for this issue to be corrected and 120 hours still no fix. I believe Western Digital needs to come out with an official statement assuring customers the steps they are taking to correct this issue. As a customer of Western Digital I need to be informed of what is being done to correct this issue and I’m not seeing that happen i hope this issue gets resolved soon.
If anyone is trying to view their RMA details, aka the RMA STATUS page which shows when WD has shipped your replacement, or received your defective HD, or for the tracking info of the shipment, then you can still view that page by going to your RMA History page, clicking the VIEW RMA PREMAILER link on the right side of an RMA entry, & then on that premailer page you’ll see Instructions (View RMA Status). Clicking “View RMA Status” will take you to the normal page we are used to seeing.
Trying to click the RMA number link on RMA History page will fail with the file not found error message that has been going on for 4 days. Only way to see RMA details / status right now is to do the above steps.
As for UPS labels purchased through the WD system, they cannot be viewed. WD system is taking our money, but cannot view the label or the purchase receipt of the label. Just a broken link.
I was just sent an email from UPS stating a shipping label has been created for me and I already printed out a different one sent to me in an email from Western Digital and it has a different tracking number and sent the hard drive back. I will just disregard the second one sent me. Thanks