When I want to make an RMA, concerning a faulty intyernal drive that is In Limited Warranty (and thus as WD states “The product is under warranty and available for replacement”) I get the message “RMA creation not allowed, please contact WD with any questions: WCAYYxxxxxxx.”
I did so, using the website, by making a case.
I am now trying to get an answer from WD using this channel, because the mail I received almost 5 days ago after making the case, stated:
Thank you for your email. Our goal is to answer your email within one (1) business day. However, sometimes due to heavy volume it might take little longer to respond.
Maybe the correct question is: How much is a little longer? but I just want to know how to make an RMA or what the problem is when I cannot make one.
WD, please see the case I made for further details.
Thanks for a prompt reply.