RMA 20 days later, still not showing as arrived


#1

I have no idea what part of this forum WD 6TB Red’s for NAS RMA I should be asking.

However, almost 20 days ago I sent a WD Red WD60EFRX-68L0BN1 RMA from Australia to WD’s RMA department in Vietnam.

"Hi XXXXX,
This is a confirmation of your RMA (Return Material Authorization) request.
RMA Date November 8, 2018


Expiration Date December 9, 2018"

GREYSTONE DATA SYSTEMS VIET NAM Co.,Ltd
LOT 62A, B ROAD, LINH TRUNG EX PROCESSING ZONE II
BINH CHIEU WARD, THU DUC DISTRICT,
HOCHIMINH CITY, VIETNAM
Postal code : 721057
Phone number: +84-87291473
Attn: WD RMA Operations

On the the WD RMA status page it shows WD haven’t received the drive yet. I am just wondering if it usually takes this long to get to their Vietnam department, as I only have a 30 day periods to make this RMA claim.

(RMA Status page: https://websupport.wdc.com/warranty/RMA_Status.as)


#2

Sometimes it delays to update that page… it happened to me in the past…

Continue to browse to that page and 5-7 days before the expiration date come here again to try to contact WD with other means.