I have wasted time registering and trying to start a service case… Why all the hoops to jump through? I have tried to register my drive (password, street address, phone number… really need that??).
I just purchased this product from Amazon based upon the information I found on the WD website.
When making the decision to purchase the WD1003FZEX, the feature “Acronis True Image WD Edition Software” played a large role. The backup/cloning software trumped a comparable Seagate product w/o backup/clone software.
The “Acronis True Image WD Edition Software” does not work. I have an external docking station for my new WD drive. WD’s Data “LifeGuard Diagnostics” finds the WD1003 (and shows the correct part number) and an old version of Apricorn EZgig finds the drive and shows the correct part number. The Acronis software does not find the drive and will not install.
It seems WD has partnered with a company that has more interest in selling an upgrade than working as stated on WD’s website.
I now have a drive that I paid more than I should have because the bundled software does not work as advertised on WD’s product page.
Please help me resolve this problem or I will have to return the drive.