I purchased 2 SanDisk iXpand Mini Flash Drives in error (I have an Android cell phone, not an iPhone).
When trying to Create an RMA, or to Ask a Question, both forms require either a Model number or a Serial Number. One pop-up showed both a P/N and a S/N on a Western Digital package as examples of where to look for these numbers. The (unopened) packaging for the SanDisk iXpand Mini Flash Drive contains only a barcode on the reverse side that looks like this:
SDIX4ON-064G-GN6NN (BAR CODE HERE) 19659 15307 80-56-15830-064G
None of the 3 numbers shown above are being accepted by either Create RMA or Ask a Question.
How do I go about returning these devices? They were purchased on 11/30/2017, and received on
12/06/2017, so I am within the 30 day window for returns. HELP!!! (please)