I purchased a Passport Essential SE 1 TB in March, 2012 and immediately backed-up my Windows XP laptop. I then sent my laptop to my son in another city as a present. When I bought my new computer, I tried to restore the data that I had backed-up. After installing the WD Smartware Software, I could see the data that I had saved on the Home tab. When I opened the Retrieve tab, the data was not available. Am I doing something incorrect? Any help you can give that allows me to solve this problem would be appreciated. Thanks!
See if this link helps http://community.wdc.com/t5/My-Book-for-PC/data-restore/m-p/161586/highlight/true#M5703
I got to retrieve all the contents; however, most of the important files are missing. I don’t know why. I retrieved the files to the original laptop into one folder and everything was fine. Two months later I can only get games, baby pictures, and other non-essentials. Where are my Excel spreadsheets, Word documents, Access programs, banking records, etc. I guess I’ll start building everything from scratch again! THANKS FOR YOUR HELP!