when I get to the select destination for retrieved files screen It will not let me choose “to their original places”, it will only let be send to a “retrieved content folder”. This is on a new drive that only has the OSS installed from the reinstall disks that HP sent me and the WDSmartware on it.
I think that is the way Smartware works.
I’m having exactly the same problem. The choice to retrieve files to their original places is grayed out. My computer has new hard drive & motherboard and Best Buy used HP recovery discs to put Windows Vista Home Premium back on. I’m using My Passport essential to try to return data as it was. Anyone have any suggestions?
I think you have to retrive to retrieve folder then move it from there. Smartware uses it’s own method.
you have to have the same OS, same profile name, basically same exact everything for you to be able to use retrieve files in original locations