Restoring Software

I need to restore the software and disc image on my Passport Ultra. The manual suggests to check out ID 7 in the Knowledge Base. I cannot find it with a Search - does anybody know where it is located please? I need to wipe my drive to put it onto my new computer.
Thanks, John

Put “7” in the search box.

sorry, but this does not help me work out how to restore software and disc image back onto my Passport Ultra. The search just indicates where to download software .