Restoring from My Passport Ultra


#1

I had to restore all contents from My Passport this week. On reading the manual it says you can select which back up you want to restore. I have set the backup to keep 5 backups.

However, I could not chose anything as there appeared to be only one. When it restored it put contents into a Restore file - no problem but they were not in the document folders originally copied. I had to move things around AND most annoyingly of all a lot of files would not open. It said I did not have the right authority. I had to copy each file, agree that I had the administrators permission into another folder before the files could be opened.

WHY? I am the administrator.

why can you not see the separate backups. When I contacted WD they just said the manual was wrong. That I find hard to believe. Can anyone help please.

Thanks


#2

Hi Forge11,

How did you take backup and using which software?

Also, you can refer this KBA which allows you to change the file permission.


#3

Hi Brandon P

I failed on all accounts!