Restoring files from a remote backup on a My Cloud Mirror - 2nd Gen

We have two My Cloud Mirror - 2nd gen devices. One in the office and one stored offsite. A remote backup is scheduled to the remote device, but we have a situation where we have to recover a file from that device.

I’ve not been able to find any information or what software to use to do the recovery. Does anyone have any ideas?

Have tried WD Backup and WD Smartware, but neither are able to connect to the remote device. It is also configured, so that I can access the the dashboard.

Many thanks.

I would like to see an answer for this question too. I cannot access the files on the remote backup, so how the F am I supposed to restore them when the time comes?