Pretty basic question. I purchased an Ultra some months ago. Backups occurring as expected. Verified that I could restore selected files. Ok. Last week, laptop’s drive started failing. replaced the drive with a slightly bigger SATA drive. Ok. Installed the latest version of WD Backup on the reinstalled Windows 7 laptop. Ok. BUT here’s my question: why isn’t the backup set from the earlier plan showing up on the WD Backup’s Restore UI? When using Windows Explorer to examine the contents of the Ultra, I see 2 folders under “WD Backup.swstor\Steve” - one from today & one from the last time (may 19) the backup ran against my previous (original) laptop’s hard drive. How do get the software to restore from that May 19 backup?
This has to be simple - this use case is so basic - the Ultra drive is providing insurance against a physical failure of the source drive, I now want my insurance to come through for me. What’s the point of backing up a drive if I can’t restore it to the replacement drive?
MTIA for any assistance/feedback.