Restart issue WD TV live (WDBGXT0000NBK-02)

Hi guys,

my device won’t play a whole movie. My device starts up properly, drive(s) are recognized (even 4TB ones), but when I start to play a MKV-file, the player randomly reboots. This is sometimes after 15 min or 1/2 hour or even just after 5 minutes.
I already tried several firmware’s, used different drives (4/2/1 TB) but the issue keeps repeating.
Even tried to disable wifi and lan, but no use.
Any idea’s before it hits the bin?


Hi monstro900,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.