Response times from WD support

Can anyone tell me what the average response time is from support?

I have an issue that I emailed to them and am waiting for an answer.

If you’re emailing within the U.S., then it should be about one business day (excluding weekends and holidays).  However, if our email volumne is up, then it could take up to three business days.

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I’m emailing from the UK

Check your private messages.  I sent you one. 

reply from WD received

issue sorted