Reset after video playback failure every time

Hi, I am having to reset my HD Live box after every video-playback error as I try to discover what finely-tuned settings I must recode my video file with before presenting them to the HD Live box. 

I have files in many formats/codecs and so far only the native AVCHD from my panasonic HD camera works. Nothing else does and every time I fail to provide exactly what the **bleep** thing wants then no other video will play - including YouTube clips.

Is this normal? Do users really put up with this nonsense or do they throw the box out?

That is normal. If the WD player attempts to play a ‘bad’ file it will unfortunately refuse to play any file until a reboot.