Reseller Return Labels Gone?

Announcements & Discussions Off-Topic Discussions
1

I just had to do a couple of RMAs on the reseller portal and had to use the new interface for the first time. I can no longer find an option to purchase a UPS return label to get the defective drive back to Western Digital. The ability to purchase a return shipping label at cost was a big deal for small shops like mine. What used to cost me $6.40 now costs me $12 if I buy it directly from UPS, and this for the privilege of sending back a defective product!!

PLEASE, PLEASE, PLEASE put this feature back in or tell me how to find it if it’s still available!! I have been a loyal Western Digital customer for a long, long time, I shouldn’t have to pay $12 to send your defective products back to you.

Thank you for listening,

Alexis Pittman, Member

Total Computer Service, LLC

2

I’ll look into this and get back to you.

[edit]

The ups labels are still available to our customers in the continental U.S.  You will find a link to purchase it in your RMA premailer.  You can also find it on your RMA page in the WD Customer Portal.