This thread created off of response received at http://community.wd.com/t5/WD-My-Cloud/New-Release-WD-My-Cloud-Firmware-Release-3-04-01-3-5-14/td-p/692110/page/13 due to thread clutter.
Thank you for wanting to provide some support. Here is some review.
This is my original text…
I have purchased the MyCloud in the past couple of weeks and have had two firmware updates. Each has done the same thing resulting in no longer being able to access my router.
Router IP is X.X.X.X (I use an IP I chose rather than the standard 192.168.x.x)
MyCloud IP is X.X.X.Y
With the last FW update, I had to wipe out my router, reset it to factory settings and open/unsecure and then go in and reconfigure it, manually. It appears I may have to do this again unless there is a fix that can be eaily performed.
Before the update, I could access the router at X.X.X.X and the MyCloud at X.X.X.Y, respectively. Now, X.X.X.X goes to the MyCloud dashboard and X.X.X.Y also goes to the MyCloud dashboard.
The IPs are obtained dynamically through the router, and the FW overtook X.X.X.X, the main router IP.
A fix would be greatly appreciated. Thank you.
I followed these volunteered steps…
You could try to disconnect the network cable between MyCloud and your router.
Then power off the router for about 10 sec. and reconnect.
It might also be necessary to reboot your PC.
After that hopefully your router and PC should again be ok?
If so, you can disconnect power of MyCloud for 15 seconds, reconnect its network cable to the router and then re-power MyCloud. Hopefully it will take a fresh IP from your router without disturbing the PC.
This was the result…
Hello. Thank you for the ideas. I performed them all and they ultimately have no effect.
Once all was off and the router power cycled, the PC was rebooted and X.X.X.X tested, the router page came up normally. After the Cloud drive was restarted and attached, it again, took over X.X.X.X and still operates on both X.X.X.X and X.X.X.Y.
What software solution exists? Software caused the problem, naturally there is a softare solution. Any idea where it can be found?
The following response is from TonyPH12345 from the other thread…
HawkeWynde, can you start your own thread on this problem? I’d like to try to help, but this thread is too crowded,
As a test, disconnecting the cloud drive’s power and network cable returns the network to normal and being able to access the router at X.X.X.X. Plugging the cloud drive back in returns its control of both its own IP X.X.X.Y as well as the router IP of X.X.X.X.
There have been ideas of rolling back the FW to a previous version such as http://download.wdc.com/nas/WDMyCloud-030302-165.zip, yet I suffered the same thing with the most recent previous release. If it’s recommnded I try the OOTB version, I would just need the version number as the network was not overtaken by the OOTB version (Out Of The Box).
As I have MS, getting behind hardware for physical cutoffs and replugs isn’t overly comfortable for my head. it gets easily bobble-head-like when tilting it and such. I’d like a gauranteed software solution IAAP (If At All Possible).