Request Official WD Response

Nothing but clowns working at WD, seriously, quality control ain’t really that hard…unless the company hires nothing but dumb people, which I think is the case otherwise each new firmware couldn’t be worst than the previous one.

I just want to know where will be available the next firmware update.

Thanks a lot.

Cusco wrote:

I just want to know where will be available the next firmware update.

Thanks a lot.

Western Digital, like most other companies, does not release any information about when (or if) there will be a firmware upgrade.

Consider that there’s been 2 firmware updates with the hub, and the new wd live.

we can consider the live/live+ a dead platform. I expect no more firmware updates. it’s sad wd choose to not provide bug fixes, but it is what it is.

Scandy wrote:


Cusco wrote:

I just want to know where will be available the next firmware update.

Thanks a lot.


Western Digital, like most other companies, does not release any information about when (or if) there will be a firmware upgrade.

The reason for WD to not publish any information about their release schedules, is not that WD doesn’t want to  . The reason is that they just don’t know when they’re ready  with the next release, because they don’t have the required skills and capability. Like most HW companies. If they knew, they would of course serve the customers and users better and provided this information.

Most modern SW companies are able to do continuous deployment (e.g. twitter, facebook, spotify and google in some products) and release new increments many times per day. This is what most HW  companies are really trying to learn, but it is really hard to transform and takes a lot of time. Unfortunately. This is also the reason why many SW companies are now beating HW companies (e.g. in the mobile phone industry).

^^If they recently can released two NEW Firmwares for the 1TB HUB (on Nov, 18, 2011) and for the Live Streaming (WiFi) then there shouldn’t be a problem releasing an update for our LIVE PLUS, maybe they will or maybe they won’t. The question is would the new firmware (if there is one coming) addresses the issues or will there be newer problems?

I feel so violated and cheated. I’ve been using my wdtvlive+ for over a year now, solid, like every single day. I knew exactly what I was purchasing and what it’s capabilities were, but the online updates to firmware is what sold me. I assumed naively that they were going to really push updates hard and fast to try and keep up with other devices. **bleep** just 6 months after buying the **bleep** thing I saw blu-ray players with more features built into them. I can’t believe how I let myself get duped so badly, I figured the whole purpose of a standalone device was to be able to update it continuously and for many years to come, until they finally squeezed every last cpu cycle out of the **bleep** thing… I expected soooo much more out of this device, i’m not saying it’s bad, I’ve enjoyed using it. I just didn’t expect it to fade into mediocrity like it has. I suppose I’ll go buy one of them new tv’s with probably more features than this **bleep** thing ever had.

Hang in there eylusion…Bill_S (the forum community manager) has said a couple of times in this thread that he thinks there will be at least one more firmware release. Hopefully, WD will fix some of the major issues before abandoning firmware support.

Well I’m not really mad about the quality of the product, I mean yes it was alittle touch and go with the netflix (app?) for awhile  and the youtube searches could at least for the love of god filter out the non-watchable due to being a media device. But I understand that’s not really WD’s fault (being as those like SDK’s or whatever are provided by their respective companies and in a lot of situations WD’s hands are tied, and with things like paying royalty’s on codecs and the like, in some situations yes WD had kinda bent over backwards for us. I use the device every day, love the pandora, and it’s nice to watch some youtube vids on my big tv than on alittle laptop or whatever. I FREAKING dig the optical out, I’ll never go back to anything else but optical, whoever invented optical audio should seriously get a pat on the back.

I’m just soooo hurt, cuz like I did some research back probably say halloween of 2010, I saw what the Roku was doing, I saw the google tv, the apple tv had been on the market for a short time i think but they were still working out a few bugs here and there. But I was like, okay so it doesn’t have amazon video on demand (which i like when it’s got something netflix doesn’t)  but I thought to myself, with these firmware updates **bleep** it’ll probably be a couple weeks and walah i’ll wake up one day update my device, and there will be the vudu, and the amazon and the hulu [Deleted] and all the other things everyone else has. Here I am over a year later and I’ve seen firmware updates that fix language support, add keyboard support, fix subtitle thingy majigs… but I mean come on, where are the features!

I love my little WD plus box, use the **bleep** out of it, i’d recomment it to anyone who wants a great device, codec and hd support and the like.

But adding a games section with those retarded games? [Deleted], I’d like to think WD thinks alittle higher of their customer base than trying to placate us with ■■■■ like that. It’s kinda like saying, sorry we aren’t gonna add a really cool feature like watching amazon videos, so here play these [Deleted] games and watch 30 second webcasts by people that absolutely no one gives a flaming ■■■■ about.

I might as well just hook windows media center up to my tv and watch old reruns of star trek enterprise…

It just blows my mind they didn’t bring forth more with their updates…

Ive had 2 lives for a over a year now. My major issue is the lack of focus on the core functions of playing vids. It should have better options for vids like a recent play list integration with the web for cover art and meta data. All i want is a full featured media player to stream vids with full dvd menus pandora amazon netflix youtube. Appletv no dvd menus boxee google tv roku all fall short. Not sure why no company can hit the mark.

I agree I’ve had a thousand little quams with functionality, like if i start playing a song and back out and I want to go back into it as if I wanted to pause or something, I can’t it starts over. Your right though with the metadata and things like that you think would be prerequisites. I have had lots of success with dvd menus playing vob files and the like actually, but I can see where one might run into troubles.  It just seems like my live plus still has a lot it can offer and it’s just not being fully utilized, and it pisses me off. It could be such a GREAT device, if some creative programmer could really bring all the features together into a multimedia environment instead a mish mash of dumb apps no one needs, like clips of cbs videos or whatever, i mean come on.

I think for h/w vendors, the release of their product is more important to make quick money and stick with the competition. Although actual h/w development  happens at fast pace, the pace of embedded software development is much slower to keep up with it. There is big race in the hardware world. That’s why in every h/w world, new h/w would come out every few months with immature software on it. To sustain the  pace, the bugs/issues fixing becomes a low priority. It’s not just WD but  every h/w vendor does this.

Well, after three months of owning this thing, I’ve decided to pick up the phone and gave WD a ring and they were able to work out something and gave me a choice to replace with either the Streaming Wifi or the 1TB HUB, needless to say I got the HUB and the difference was DAY and NIGHT!!! Everything I wanted WD to fix on the LIVE PLUS has been resolved on the HUB, not to mentioned, the menu looked awesome! Subtitles and Audio on-the-fly with telling you exactly what you chose (and not guessing) from the full-size remote.

There are so many things you can control on the HUB, for instance; to have it on ‘standby/off’ or completely shut OFF by pressing and holding the Power button. I can also turned the WD logo light OFF, and there are various Audio and Video settings. I still use my portable WD 160GB USB-powered drive even though the HUB has a 1TB drive, I just thought transferring files are faster and more convenient from my pc to the portable drive, but of course I did transfered some stuffs to the HUB for convenience too.

I’m pretty satisfied to the least I guess, we’ll see how it goes.

Over 4 months now since the last FW update with no new information from WD.  Come on guys let us know something.

Nehptis wrote:

Over 4 months now since the last FW update with no new information from WD.  Come on guys let us know something.

I think they have let you know all that you need to know…I mean 4 months…?

This thing is done, boys.

VP

Vocalpoint wrote:


Nehptis wrote:

Over 4 months now since the last FW update with no new information from WD.  Come on guys let us know something.


I think they have let you know all that you need to know…I mean 4 months…?

 

This thing is done, boys.

 

VP

It is what I would think after 4 months but Bill_S (official WD employee) said there was at least 1 more firmware update coming, which is probably why we all have hope that there will be at least 1 more.

Yes, that was what I was told.  I will look into this tomorrow.

1 Like

@Yes, that was what I was told.  I will look into this tomorrow.

Thats so nice.I think thousands customers of WD wait for this firmware 4 months now.Lets hope to be the best firmware for the WD live till now…

Sounds great.

Yes thanks for the efforts Bill-S I hope you can dig out some news to us.