Questions
Can you please describe the specific problem you are experiencing with Netflix?
We get the message that “cannot connect to Netflix at this time. Please try again later, or visit www.netflix.com/help. There is a 502 code that shows in the lower right hand corner of the grey box that has this message.
Netflix did work on the device when we bought it just a few weeks ago (mid-March), but around 31 March it stopped working. I did a firmware update, hoping that would solve the issue, but it did not.
I have been on with customer support in the US numerous times, but only recently learned that the issue were have been having has been happening to lots of other people here in the UK.
Where are you located?
Near Colchester, Essex, UK
What FW version were you on when you came across this issue?
1.07.15, I believe
- If 1.07.15 Please try to go up to 1.07.18 and validate if the issue is still there.
When was 107.18 released?
Are you connecting to any other US-based content providers? (Vudu, CinemaNow)
No
- Did you connect to this service prior to accesing Netflix?
Are you using Unblock-US or OpenDNS to access the US Netflix service?
No
- Does this problem occur when you use one of the DNS clients?
- Does the problem occur regardless of using one of the DNS clients?
Within Netflix, does the issue occur before or after the login screen?
It happens after the Netflix banner, but before we get to the movie choices. Sometimes there is a runner of grey boxes below Netflix, but often that does not appear.
What router are you using?
BT Home Hub
What kind of network (Cable, DSL)
Wireless
Who is your Internet Service Provider?
British Telecom (BT Total Broadband)
Is Netflix working with any other devices (PC, laptop)?
Yes, it works on our wireless network on both my laptop and via the Wii, although the image quality through the Wii is not very good, which is why we got the WD TV device.
Also, other services such