Repetitive "Spin Up" Sound

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I haven’t had the My Cloud 4TB plugged in for over a year. When I apply power now, I get a flashing light and then I can hear a “whining” sound or the sound of a driver trying to “spin up” over and over again. Almost like it can’t “spin up” enough to get going…

I’ve tried leaving it on for 30+ hours, 4 sec reset, 40 second reset, etc… I feel like it is something else due to the repetitive “spin up” sound…

Anyone have any ideas? Thank you in advance!

2

What color is the front LED? Blue, red, white, other?

3

It’s white or almost yellowish-white…

4

Do you have it connected to a router? Is it first gen or second gen? One can tell by the p/n number on the bottom of the My Cloud. “-00” is first gen, “-10” is second gen. The front LED color indicator means slightly different things for each version.

5

I am running a Netgear router. It is a first gen -00

Thank you for helping!

6

It’s possible the internal hard drive in the My Cloud enclosure has a physical issue. Try contacting WD Support if you haven’t already to see if they may be able to assist.