Thank you for the update Bill. I wish I could say your words comfort me, however it’s apparent WD isn’t interested in supporting NFS.
I work in big tech (product development no less) and these decisions are not driven by customer satisfaction, but rather cost containment. The reality is that WD doesn’t feel that the backlash around NFS removal will trump the cost/time savings obtained by removing this element of the EX system and the hours tech support WD provides around NFS related issues.
Once you remove a subset of code (aka service) and pull it from the development chain, it often takes a much greater amount of work to re-integrate it down the line (more cost) so I will NOT be holding my breath that NFS will come back.
Like many others on this email chain I have already contacted WD support and will expect a full refund. I am waiting to here back from them and have already started to look at other arrays with NFS support.
Thank you for providing an update and it’s unfortunate that WD has made this decision. My NFS has been working flawlessly since I’ve had the array, however I refuse to not be able to take advantage bugfixes/features of future firmware updates while I am currently under warranty because WD wants to make a business decision that will negativly affect it’s customers.
Once again, thank you for the update. Best of luck everyone =[